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EMAC 2019 Annual Conference


Cookie notifications and the perceived fairness of price discrimination
(A2019-9539)

Published: May 28, 2019

AUTHORS

Rico Bornschein, HHL Leipzig Graduate School of Management; Lennard Schmidt, HHL - Leipzig Graduate School of Management; Erik Maier, HHL Leipzig Graduate School of Management

KEYWORDS

GDPR; price discrimination; attribution theory

ABSTRACT

Recent regulatory changes (i.e., GDPR) enforce that e-commerce and other websites disclose which data they collect and store through the use of cookies, and allow consumers to disagree to such tracking. This regulation, however, is subject to considerable variation in practice as a content analysis of the most visited websites shows (Study 1): cookie notifications vary in visibility and modifiability. Despite retailer concern about the loss of their transparency about the behaviour of website visitors, more visible and modifiable cookie notifications might also have a positive side-effect: consumers might accept price discrimination more readily, if they agree that their customer data is being tracked. Specifically, an experiment (Study 2) shows that consent to cookie tracking increases consumers internal attribution of the price change, increases fairness perceptions and, in turn, purchase intent.