Search Conferences

Type in any word, words or author name. This searchs through the abstract title, keywords and abstract text and authors. You may search all conferences or just select one conference.

 All Conferences
 EMAC 2019 Annual Conference
 EMAC 2020 Annual Conference
 EMAC 2020 Regional Conference
 EMAC 2021 Annual Conference
 EMAC 2021 Regional Conference
 EMAC 2022 Annual
 EMAC 2022 Regional Conference
 EMAC 2023 Annual
 EMAC 2023 Regional Conference

EMAC 2023 Annual

Empowering consumers through mental mobile health applications: antecedents and consequences

Published: May 24, 2023


Julien Francois, Université du Québec à Montréal; Anne Françoise Audrain, ESG -UQAM; Sana Boudhraâ, University of Quebec in Montreal; Stéphane Vial, University of Quebec in Montreal


With the rapid growth of mental mobile health applications (mHealth apps), it has been presumed that mental mHealth apps empower individuals with mental health disorders. In turn, empowerment gained through mHealth apps is expected to enhance patient trust toward the healthcare provider. Drawing on the Self-Determination Theory (Deci & Ryan, 1985) and relying on the marketing and the healthcare literatures, we propose an integrative model that relates the empowerment gained thanks to mHeath apps to the trust toward the healthcare provider and therapy compliance. To test our four hypotheses, we conducted a survey with 364 mental mHealth apps users and analysed the data with partial least squares structural equation modelling. Our findings reveal that empowerment positively impacts patient’s trust, and that trust enhances therapy compliance. However, we find no direct effect of empowerment on therapy compliance, which indicates that trust is a full mediator between empowerment and therapy compliance.