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EMAC 2020 Regional Conference


Consumer reaction to products with reused materials: examining different routes of contamination
(R2020-84953)

Published: September 16, 2020

AUTHORS

Isadora do Carmo Stangherlin, Aarhus University, Department of Management; Klaus Grunert, Aarhus University, MAPP Centre, Department of Management; Marcia De Barcellos, Universidade Federal do Rio Grande do Sul / PPGA

KEYWORDS

contamination; disgust; quality

ABSTRACT

We explore consumers’ acceptance of products made with reused materials. Using the law of contagion, we analyze how contamination affects consumers’ acceptance of these products. First, we confirm a boundary condition of contamination: the difference in products with high (vs. low) degree of physical contact. Results show that consumers perceive products with high degree of physical contact as more contaminated than products with low degree. Also, we explore how contamination influences product acceptance by two different routes: one cognitive (quality), and an emotive (disgust). Results show that the effect of contamination on product acceptance is mediated by these two routes.