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EMAC 2019 Annual Conference

Complex Organizational Buying and Actor Bounded Reliability: Effects on Procurement Performance

Published: May 28, 2019


Daniel Prior, School of Management, Cranfield University; H M Lakshi Karunarathne, School of Business UNSW Canberra, University of New South Wales


gatekeeping; business solutions; regression


Complex organizational buying involves the design and implementation of large-scale solutions. Accordingly, information sharing between the buyer firm and its supplier network is crucial, yet this perspective does not account for actors’ bounded reliability. Drawing on organisational information processing theory and bounded reliability theory, the present study hypothesizes that actors’ information control (IC) behaviours have a significant, positive effect on procurement performance (PP). Findings from a survey of 294 individuals with complex organizational buying experience support this claim. The findings also suggest procurement type (PT), procurement duration (PD), procurement process formalization (PF), procurement team centralisation (C) and time pressure (TP) have significant effects.