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EMAC 2019 Annual Conference

Comparing Engagement Effects of Online and Offline Media Consumption Processes

Published: May 28, 2019


Lisa-Charlotte Wolter, Head of Brand & Consumer Research/ HMS (Hamburg Media School); Sylvia Chan-Olmsted, Director of Media Consumer Research/ University of Florida/ College of Journalism and Communications


Cross-platform effectiveness; affective engagement; neuroscientific data


Selecting and combining effective media outlets has become a major challenge for marketers in today`s attention economy. Consumers increasingly do not conform to the traditional framework of media planning. In this new reality of abundant media and content choices, it has become challenging to reach and engage consumers. The demanding media consumption environment calls for a deeper knowledge about the quality of media touchpoints. Media effectiveness measures, captured by one-dimensional metrics like clicks or reach, do not represent the dynamic reality nor the quality of the contact. Meaningful information about the perceived quality of and engagement with media platforms, especially digital vs offline media, is growingly essential for marketers. To address this issue, we present the results of a recent media consumer experiment comparing print and mobile media engagement of news consumption processes using a neuroscientific research approach.