Search Conferences

Type in any word, words or author name. This searchs through the abstract title, keywords and abstract text and authors. You may search all conferences or just select one conference.

 All Conferences
 EMAC 2019 Annual Conference
 EMAC 2020 Annual Conference
 EMAC 2020 Regional Conference
 EMAC 2021 Annual Conference
 EMAC 2021 Regional Conference
 EMAC 2022 Annual
 EMAC 2022 Regional Conference
 EMAC 2023 Annual
 EMAC 2023 Regional Conference

EMAC 2023 Annual

Voice app (Google Action and Alexa Skill) : the influence of the assistant's voice on users

Published: May 24, 2023


Nicolas KUSZ, Université Paris 1 Panthéon-Sorbonne; Jean-François Lemoine, Université Paris 1 Panthéon-Sorbonne


Voice-activated virtual assistants (Google, Alexa, etc.) are becoming more and more a part of people's daily lives. Although their usefulness and functionalities are increasing, the voice interface between man and machine has not been sufficiently taken into account by companies that have developed their voice application (i.e. Alexa Skills or Google Actions) yet: the synthetic voice applied to the technology. Our research aims to measure the impact of the assistant’s voice on consumers reactions. Based on 15 interviews of users, the results reveal that the type of voice of the assistant influences trust in the assistant and social presence. However, in contrast to studies conducted on virtual agents and chatbots, our research indicates that realism influences trust; a synthetic voice that sounds exactly like a human degrades the perception of the voice assistant.