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The Post-Purchase E-CRM Paradox_ How Delivery, Tracking, and Customer Service Shape Customer Uncertainty, Trust, and Loyalty
(A2026-133351)

Published: June 5, 2026

AUTHORS

Abdelkader Gam, Faculté des Sciences Economique et de gestion de Nabeul; May Oueslati, Faculté des Sciences Economiques et de Gestion de Nabeul; Abderrahim Bellil, Facult� Des Sciences Economiques Et De Gestion De Nabeul; Jilani Habouria, Faculty Of Economic And Management Sciences Of Nabeul

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