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From Content to Intention: How Employee Mentions and Perceived Empathy Shape the Impact of Online Reviews on the Intention to Visit a Tourist Office
(A2026-133559)

Published: June 5, 2026

AUTHORS

Emna Chaouachi, Université Lumière Lyon 2 - COACTIS; Sébastien Soulez, Université Lumière Lyon 2 - COACTIS

ABSTRACT

text

 

 

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