Search Conferences

Type in any word, words or author name. This searchs through the abstract title, keywords and abstract text and authors. You may search all conferences or just select one conference.

 All Conferences
 EMAC 2019 Annual Conference
 EMAC 2020 Annual Conference
 EMAC 2020 Regional Conference
 EMAC 2021 Annual Conference
 EMAC 2021 Regional Conference
 EMAC 2022 Annual
 EMAC 2022 Regional Conference
 EMAC 2023 Annual
 EMAC 2023 Regional Conference

EMAC 2020 Annual Conference

Do not Go Where You Do not Belong: The Mis-Marketing Effect of Unnecessary tags

Published: May 27, 2020


Amir Sepehri, Western University; SeyyedNasir HaghighiBardineh, Washington State University; Rod Duclos, Western University


Categorization; Online reviews; e-Commerce


Online retailers are increasingly adopting “tags” as a means of categorizing their products as they believe more tags will lead to more visibility which in turn leads to higher ratings and sales. Across four different online platforms offering recipes, mobile-apps, books, and videos, we find that although there is a kernel of truth to that intuition, the visibility benefit comes at a greater cost. More tags make a product more likely to appear in search attempts where they do not belong or are not competitive enough, and that hurts the products’ overall ratings. The latter detrimental effect overweighs the former beneficial effect resulting in a negative total effect. We use different proxies for visibility and favorability. We also find that excessive tags lead to more dislikes and less likes with the former exceeding the latter. The implications for online platforms and consumers using those to publish their products are discussed.