Search Conferences

Type in any word, words or author name. This searchs through the abstract title, keywords and abstract text and authors. You may search all conferences or just select one conference.

 All Conferences
 EMAC 2019 Annual Conference
 EMAC 2020 Annual Conference
 EMAC 2020 Regional Conference
 EMAC 2021 Annual Conference
 EMAC 2021 Regional Conference
 EMAC 2022 Annual
 EMAC 2022 Regional Conference

EMAC 2021 Annual Conference

Wearables, smart cities, and cyborgs: how interaction with artificial intelligence affects consumer well-being.

Published: May 25, 2021


Luk Warlop, BI Norwegian Business School; Maura Scott, Florida State University


Innovative technologies such as artificial intelligence, virtual reality, smart devices, or advanced robotics affect various aspects of consumers’ lives such as consumption experiences, consumers’ interactions with firms, value creation for consumers and firms, but also consumer well-being. The use of new technology is ubiquitous, as this session demonstrates, and it has many touch points for consumers.  The three papers in this special session study three different touch points between AI and consumer experience.  wearable technologies such as activity and fitness trackers, enhancement technologies used by service providers to strengthen their ability to deliver services to consumers,  and smart cities, that leverage technology in the provision of public services. They illustrate a recent wave in consumer research on technology and innovation, studying the potential transformative effects of using and interacting with technology on consumers’ welfare.