Search Conferences

Type in any word, words or author name. This searchs through the abstract title, keywords and abstract text and authors. You may search all conferences or just select one conference.

 All Conferences
 EMAC 2019 Annual Conference
 EMAC 2020 Annual Conference
 EMAC 2020 Regional Conference
 EMAC 2021 Annual Conference
 EMAC 2021 Regional Conference
 EMAC 2022 Annual
 EMAC 2022 Regional Conference
 EMAC 2023 Annual
 EMAC 2023 Regional Conference

EMAC 2021 Annual Conference

Loyalty-program promotions: How brands capitalize on retailers’ temporary loyalty programs

Published: May 25, 2021


Nick Bombaij, University of Amsterdam; Sarah Gelper, Eindhoven University of Technology; Marnik Dekimpe, Tilburg University


By running loyalty-program promotions (LPPs), brands try to capitalize on retailers’ popular temporary loyalty programs. In such programs, consumers have limited time to save stamps for a highly-discounted reward, or to complete a set of collectibles. In LPPs, brands award stamps or collectibles to consumers buying their products. We provide a framework to identify the effect of LPPs on brand sales, as well as differences in this effect across promotion designs, brands, categories, and competitive LPP environments. We test this framework with a sample of 800+ LPPs across a broad set of categories in 27 loyalty programs at six retailers. We find a clear positive effect of LPPs on brand sales. However, LPPs work less well when combined with a price cut, but work better in programs that immediately provide small collectibles at checkout. The impact of LPPs is also stronger for brands with a higher market share, for national brands, in food categories, and in less concentrated categories.