Quo Vadis Smart Cities? Exploring Citizen Adoption of AI-Driven Smart Mobility and Smart Home Technologies – a review on existing research
(A2025-125947)

AUTHORS

Sinu Thirukketheeswaran, Toulouse School of Management; LARS MEYER-WAARDEN; Marc Kuhn, Baden-Wuerttemberg Cooperative State University Stuttgart

ABSTRACT

As smart cities evolve rapidly, fueled by advancements in artificial intelligence and internet of things, smart mobility and smart home technologies are becoming integral to urban living. However, factors influencing citizen adoption in these environments remain insufficiently explored. Our systematic literature review, guided by PRISMA and an extended TCCM framework, identifies a critical gap in understanding how AI-driven personalization and experiential factors, such as user interactions in smart environments, influence adoption. Findings reveal that current research predominantly focuses on rational drivers, overlooking psychological aspects and the role of artificial intelligence in scenarios like personalization or ride-hailing. Additionally, artificial intelligence is often viewed as a technological advancement rather than a driver of user-centric adoption factors. This review emphasizes the need for a holistic approach to address the complexity of citizen adoption and provides key insights for researchers and policymakers aiming to develop more effective strategies for integrating smart mobility and home technologies into urban lifestyles.