Measuring patient satisfaction in outpatient care, focusing on private healthcare: a systematic literature review
(A2025-130326)

AUTHORS

László Czégény, University of Szeged

ABSTRACT

The evolution of private healthcare has brought to light an increasingly pressing issue regarding the management of asymmetry between service providers and consumers. Despite ongoing international research focused on measuring patient satisfaction in healthcare settings, there remains a lack of specifically validated measurement tools tailored to the private healthcare sector. This systematic literature review, conducted using the PRISMA protocol and TCCM framework, aims to explore what is known about patient satisfaction measurement methods in private healthcare, how this knowledge has been obtained, and the future directions research should take in this field. The study evaluates the highest-quality international articles from the past 15 years, considering the theories, contexts, variables, and methodologies utilized to gain insights into previous satisfaction measurement opportunities and assess their strengths and weaknesses.