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EMAC 2022 Annual


Published: May 24, 2022


Jean-Michel SAHUT, IDRAC Business School; Patricia Baudier, EM Normandie Business School, Métis Lab; Najoua MANITA, Ecole de Management Léonard De Vinci; Marie HAIKEL-ELSABEH, Ecole de Management Léonard De Vinci; Eric Braune, Omnes Education


Scent technologies are at the cross-roads of sensory marketing and smart objects. These technologies trigger the sense of smell and are compatible with computers, tablets, smartphones, even headsets. Our research focuses on olfactive devices attached to smartphones releasing scents when an action is undergoing. There has been very little research about these devices, although smell is considered an important sense impacting individuals’ behavior. The UTAUT 2 model was adapted and sensory marketing scales were mobilized to better understand the intentions to adopt olfactive devices and the performance expectancies. The findings show the influence of Hedonic-Motivations, Habit, Performance-Expectancy and Price-Value on the intention to adopt the technology. Findings also demonstrate the direct impact on Performance Expectancy of Sensations felt and Compatibility and the importance of fragrances generating a pleasant and refreshment feelings.